Global Product Manager \u2013 ES Executive Support\u200B

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What Youll Do

BCG Enterprise Services Product Portfolio supports enterprise scale shared services to all BCG offices, functions, and alternative businesses. Our services fall within five areas:

• Meeting Services: Provides full-service and self-service event planning support for BCG meetings and events of all sizes, from the WWOM to local office outings
• Global Real Estate: Supports location sourcing and design for all BCG businesses; plus leads the firms research exploration into new workplace design
• Travel: Manages our strategic relationships with all large travel vendors; provides operational infrastructure and support for all BCG employee travel activity
• Safety Security: Establishes BCG s policies and procedures regarding workplace and event safety, as well as overseeing all workplace crisis management
• Sustainability: leads BCG environmental sustainability initiatives, including Net Zero program
• Executive Support: provides administrative support to BCG s executives worldwide
• Case Team Services: provides an array of services to BCG s case teams
• Design Studios: BCG s in-house creative team works with BCG clients across the globe to deliver world class design services and collateral

In collaboration with the Product Director and other development team members, your role will be crucial in enabling these teams by providing support to drive change; strategy refinement; capture requirements, Agile processes and ceremonies; investment case definition; and stakeholder management.

Your role will be part of the Enterprise Services Product Portfolio.

• Help evaluate the Executive Support digital products (i.e. ShareCal) and ensure they match to market trends and business demand.
• Initiate and support stakeholder discovery for feature definition and requirements gathering while serving as a liaison between the IT squad and stakeholders.
• Ensure epics and user stories are updated and available for story execution based on priority.
• Write user stories and facilitate story refinement sessions to ensure they meet team standards and acceptance criteria.
• Work with end users and IT resources to define test plans including testing and acceptance criteria.
• Work closely with business partners and IT squad to ensure that requirements for each version of each product is clear and understood by the squad.

What Youll Bring

• Excellent analytical problem-solving skills
• Proficiency in Excel, PowerPoint, ServiceNow, Jira, Trello
• Strong communal working style, ability to work effectively as part of a global team and independently
• Active listening skills, with effective verbal and written communication with stakeholders at different levels in the organization
• Customer service-orientation with a diverse stakeholder group
• Ability to balance customer needs against functional vision and objectives
• Work with business and technical staff
• Proficiency in collaborating within and across teams to resolve obstacles
• Flexibility, willingness to learn and adapt to changing needs of the squad based on customer priorities.

Who Youll Work With

You will be working under the supervision of the Product Director. As a member of the Enterprise Services Product Portfolio, you will work with members of Executive Support business owners and SMEs to deliver digital solutions to solve evolving business needs.

Additional info

YOU RE GOOD AT

• Strong problem-solving orientation, understanding customer asks and working towards optimal solutions with members of the IT digital squad.
• Serving as a liaison between business stakeholders and IT. Help translate user stories into acceptance criteria for configuration and development.
• Willingness to learn new technologies and systems.
• An ability to build strong relationships and demonstrate effective communication to bridge gaps between key stakeholders and IT team members.
• Develop and oversee projects from small to large scale.
• Starts with an interest in understanding and improving business operations and its users.
• Consultative approach to decision making and problem-solving working across multiple workstreams within a diverse function.
• Strong business analyst skills (capturing requirements, writing user stories, acceptance criteria, vendor market assessments).

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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