Platform Admin - CCAI Platform

• Perform administrative functions to support the operation of the contact centre as well as analyse, troubleshoot, and configure the platform.
  
• Managing Functions and Reporting with CCAIP.
  
• Google Contact Centre AI Platform (CCAIP) administrator is responsible for managing and maintaining an organizations CCAIP infrastructure.
  
• Their work includes setting up and configuring cloud-based resources, monitoring and troubleshooting issues, managing access and security, and optimising performance.
  
• They also work with different teams and stakeholders to ensure that the CCAIP infrastructure | configuration meets the requirements of the organization.
  
• A GCP administrator is responsible for setting up and maintaining networks, security, and access control, as well as troubleshooting and resolving issues related to the GCP infrastructure. They also work with development teams to integrate GCP services with existing systems and applications, and ensure that the GCP infrastructure is properly configured to meet compliance and regulatory requirements.

Required:

• Understanding of core CCAIP core features, functionality, reporting, and configuration.
  
• Proven experience in managing a production environment at scale in a cloud environment
  
• Experience in Conversational AI, telecommunications, networking, or contact centres.
  
• Fast learner, passionate about using new technologies, and a people person; Ability to participate in off-hours production incidents and provide solutions to critical issues that arise.
  
• Orchestrate the integration of sophisticated telephony and digital chat systems, contributing to a stable communication infrastructure.

Good-to-Have:

• Google GCP, CCAI and CCAIP experience
  
• Skilfully identify the main and secondary tasks
  
• Google GCP, CCAI and CCAIP experience
  
• Strong team-oriented interpersonal skills with the ability to interface with a wide variety of stakeholders effectively.
  
• Excellent written and oral communications skills, with the ability to convey complex concepts to both technical and non-technical audiences.