System Technician II

BCD Travel Services B.V.

Systems Technician II

Full time, Bangalore, India

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted the top place to work and recognized by Investors In People, Flexjobs, and Forbes.

The System Technician II  is part of the global ICT organization. This role administers, tests, implements, troubleshoots, and maintains Infrastructure architectures to include all related Information Systems and their components. You will provide 2nd level support for Information System related issues, including its relative subcomponents. This position evaluates, tests, and contributes to recommendations on Information Systems and their impact on existing system configurations. You will independently research and resolve moderately to highly complex technical problems.

As a System Technician II, you will

• (Re-) image desktops and laptops via Microsoft Intune Admin Center
• Deploy and (re-) install software via Microsoft Intune Admin Center
• Support with onsite installation of IT equipment
• Plan, coordinate, and execute office openings, moves and closures
• Provide Microsoft Exchange email services with Outlook client
• Support internal customers with technical questions and support issues
• Create/revise documentation thoroughly for use and training

About you

• 3 years of Technical Experience in IT Environment
• Knowledge of IT systems        
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
• Experienced with Microsoft Business Software Applications and Other Communication tools     
• Excellent Communication Skills, Oral, Written and Presentation    
• Exceptional Troubleshooting, Problem Solving, and Customer Service Skills  
• Microsoft Training / Certifications are a plus                                                                                                                          

In this role, you will assist the Senior System Technician with developing and delivering training to all team members. The System Technicians will compile and publish team metrics. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to support the regular flow of business and IT projects and tasks; this role will also interface with non-ICT teams to provide technical assistance and insight. As the System Technician, you will adhere to all standards, policies, procedures, and security requirements. You will proactively improve processes and determine and recommend more effective products and applications, supporting hardware, software, and other technical solutions.