Store Manager / Branch Manager - Panvel & Ulwe

We are seeking an experienced and customer-focused Jewellery Store Manager to oversee daily operations, drive sales, and ensure excellent customer service. The ideal candidate will have strong leadership skills, a deep understanding of jewellery products, and a passion for delivering an exceptional shopping experience.

Stock Management:

• Receive stock details at the beginning of the day & at the end of the day from counter sales executive check, compile & send report to Manager.
• Prepare & provide stock requirement sheet to Manager & coordinate.

Daily Agenda:

• Take a quick meeting with all team members at the beginning of the day & discuss agenda of the day, assign tasks, provide guidance & resolve queries if any.

Key Account Management:

• Divide customers in A, B & C category by observing the purchase trend & provide special services to A category customers that is key accounts. Also convert B category customer to A & C into B.

Conversion:

• Keep track of the customers & try to convert those who are not converted by counter in charge.
• Maintain record of the customer those are returning without purchase.

Housekeeping & Display:

• Ensure all the counters and shelves are clean and display is attractive.
• Provide guidance to set the attractive display, provide ideas and themes according to festivals and customer preferences.
• Ensure basic housekeeping standards are maintained.

Stock Repair & Polish:

• Ensure damaged products & Jewellery that required polishing are repaired or replaced/polished & maintain stock of the same.

Order:

• Receive specific requirements of Jewellery from customer, understand the same & forward to order department with specification. Ensure it is as per customer requirement. Follow up & ensure on time delivery of the same.

Team Management:

• Resolve team members queries & ensure smooth functioning of day-to-day activities.
• Set goals for team members and provide guidance to improve performance. Motivate team to achieve business targets.

Customer Service:

• Ensure order related commitments are fulfilled. Do follow up for order completion from HO.
• Ensure quality services are offered to customer & develop service culture in the showroom which will lead to customer retention.
• Follow up for delivery of order with customer in case of specific order from customer.

MIS & Reporting:

• Provide daily/monthly reports to Management in the provided format.

Knowledge:

• Stock Management, Jewellery Software

Behavioral Skills:

• Leadership, Planning & Coordination Skills, Time Management, Communication Skills, People Management, Negotiation Skills, Client Service