Barrownz Group - Telecaller/Customer Service Role (1-4 yrs)

Responsibilities :

Respond to Customer Inquiries : Address customer questions and concerns via phone, email, chat, or in-person.

Resolve Issues : Handle complaints, process returns, and provide solutions to customer problems.

Process Orders : Receive orders, calculate charges, and process payments.

Maintain Records : Keep detailed records of customer interactions and transactions.

Collaborate with Teams : Work with sales and other departments to improve customer service strategies.

Monitor Satisfaction: Track customer satisfaction levels and report feedback to management.

Qualifications :

Communication Skills : Strong verbal and written communication abilities.

Problem-Solving : Ability to handle various customer issues and provide effective solutions.

Multitasking : Comfortable managing multiple tasks and using different customer service tools.

Patience and Empathy : Ability to remain calm and patient, especially under pressure.

Experience : Previous experience in customer service or a related field is often preferred.