Resource Executive - Operations - Mumbai - Full time

Resource Executive (Outbound Calls) - Day Shift in MNC 5 Days working Mumbai

We are looking for dedicated, confident youngsters and energetic tele callers consultant who can talk, multi-task and are eager to learn. As you learn new projects, you will be responsible for training and coordinating with freelancers.

BARE Associates International specializes in customer research (mystery shopping), brand standard evaluations, audits and inspections for clients globally. We are seeking talented, educated, resourceful and passionate associates to join our team. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.

Our Company Focus is to remain the worlds leading provider of mystery customer research programs, with 100% client satisfaction

Mission & Vision:

We are a global customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience. Its vision is to inspire excellence.

Values:

• Passion
• Respect for diversity
• Open communication
• Operational Excellence
• Integrity
• Innovation
• Ownership

POSITION AVAILABLE: Resource Executive (Outbound Calls) for the Market Research Company

Position Requirements:

1. Calling target customers & explain Mystery Audit details.

2. Good Convincing Power and Effective Communicator.

3. Queries Handling and Ability to sustain a conversation.

4. Highly organized and mature with respect to human relationships and can get the job done.

5. Carrying on intelligent conversation with the customer for information dissemination/meeting as appropriate.

6. Would be responsible to schedule site visits of the potential customers.

7. Maintaining and analysing reports of Prospects, Site Visits, and Closures.

8. Making appropriate records of dialogue for call status.

9. To Generate the Leads (No Sales)

10. Candidate should be Graduate.

Key Role and Responsibilities Includes:

1. Recruit Shoppers using various online platforms on a daily basis as per task checklist
2. Co-ordination to shoppers of different regions through call/skype/email
3. Train Shoppers and educate them on surveys, Guidelines, Qualifying Questions and confirming through dialogue and communication
4. Scheduling of Shops and finalising the completion of shop
5. Weekly updates as per task checklist to clients for field work, report information, suggestions and recommendations
6. Serve as single point of contact for assigned country/region and provide customer service to evaluators with questions, concerns, or technical problems.
7. Discuss location and other project-specific issues to relevant Project Manager.

Associated Knowledge/Skills/Abilities Required:

Education- Graduate / MBA with min 1/2+ yrs experience in similar role or handled the outbound calls/recruitments of various regions

Competency Skills:

• Good communication skills. (Fluency in English/Hindi both is must)
• Getting things done with results
• To deliver the required standards
• Ability to prioritize and multitask & meet deadlines
• Strong customer service mind-set and ability to foster good client relationships

Reports to: Key Account Manager.

Location: Mumbai

Industry: Market Research / Advertising / KPO/ BPO

CTC offered: Min 2.5 Lacs Max 3.20 Lacs.

If you find the above skill sets matching your experience please send your updated CV to hrindia@bareinternational.com

BARE International recognizes the value of diversity, the intrinsic need for inclusion, and the current barriers to true equity. Should you desire a reasonable medium in submitting your interest for this role, please get in touch with us (Helengale or Shruti) at hrindia@bareinternational.com. All protected classes and those with differing abilities are especially encouraged to apply.

BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose of providing you with opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers in North America. Details about the Data handling at BARE can be obtained at BAREs Privacy Policy. For questions or requests to revoke this consent, you can any time contact us on our Data Privacy Form