Midrange Operations Analyst

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.
Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response..
Accountabilities.
Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use.
Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements..
Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages.
Use of data to drive down mean time to resolution..
Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines..
Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access..
Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach..
Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth..
Analyst Expectations.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams..
Check work of colleagues within team to meet internal and stakeholder requirements..
Provide specialist advice and support pertaining to own work area..
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct..
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams..
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise..
Make judgements based on practise and previous experience..
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures..
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements..
Build relationships with stakeholders/ customers to identify and address their needs