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222 Barclays Shared Services Jobs
Process Advisor-Collections
0-5 years
₹ 2.2 - 6.1L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Noida
1 vacancy
Process Advisor-Collections
Barclays Shared Services
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Experience of working in a customer facing service environment.
- Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently.
- Ability to determine appropriate, affordable solutions for customers regarding their personal financial situation.
- Support customers by offering payment options, taking payments, solving problems, and providing excellent service.
- Effective communication skills.
You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Noida.
Purpose of the role
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.
Accountabilities
- Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively.
- Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes.
- Collaboration across functional projects and initiatives to support the broader business operations team.
- Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance.
- Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies.
- Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates.
- To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.
Analyst Expectations
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
Employment Type: Full Time, Permanent
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People are getting interviews at Barclays Shared Services through
People are getting interviews through
(based on 18 Barclays Shared Services interviews)
Job Portal
Recruitment Consultant
Referral
Company Website
Walkin
38%
17%
11%
11%
6%
17% candidates got the interview through other sources.
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Confidence
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What people at Barclays Shared Services are saying
Rating based on 246 Process Advisor
reviews
Anonymous · Banking Operations
in New Delhi
Likes
The Best I have worked in & Best company for freshers to get corporate exposure.
Dislikes
Nothing yet.
Read 246 reviewsProcess Advisor salary at Barclays Shared Services
reported by
730
employees
₹1
L/yr - ₹7.1
L/yr
17%
less
than the average Process Advisor Salary in India
View more details
What Barclays Shared Services employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Barclays Shared Services Benefits
View more benefits
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