Public Cloud Support Engineer

To be successful as Public Cloud Support Engineer you should have experience with: In-Depth understanding of cloud concepts and hands on experience managing verity of AWS and Azure cloud services.
Hands-on experience in server administration and Cloud Operations, specifically with AWS and Azure Cloud Technology.
Excellent written and verbal communications skills.
(preferred).
Strong background working with core Azure & AWS services Azure Virtual Machines, Azure Storage Solutions, Azure Networking (AZLAN), Azure Security, Azure Monitoring and Log analytics , Azure Policy & Automation, Azure Active Directory, Microsoft Entra ID, Azure CLI, AKS for Azure.
EC2, ELB, RDS, S3, VPC, Route53, CloudFormation, CloudWatch, IAM, ECS, and EKS for AWS.
Knowledge and understanding of CI/CD processes, concepts and benefits.
Understand benefit of fully automated deployments and immutable artefacts.
Knowledge of containerization technologies such as Docker and Kubernetes.
Strong knowledge of Performance Monitoring System and log analysis.
Strong analytical skills, capable of working collaboratively to resolve issues.
Experienced with Incident and Change Management processes and ITIL best practices.
Good knowledge of Windows and Linux OS with production environments.
Fair knowledge about networking knowledge is advantageous.
Must have AWS Solution Architect and Azure Administration certification.
Troubleshooting and resolving incidents while collaborating with the developers and internal IT teams to minimize downtime and maintain service stability.
Desirable Skills.
Experience of Continuous Integration and Continuous Deployment (using some or all of CloudFormation, Jenkins, Chef, InSpec and Terraform, GitLab).
Develop and implement automation scripts and tools to streamline and simplify repetitive tasks, improving efficiency and reducing human error.
Set up and maintain monitoring tools to track the performance, availability and security of cloud services, proactively identifying and resolving issues.
Excellent problem-solving skills and resourcefulness.
Excellent skills in scheduling and multitasking.
Ability to coordinate and communicate effectively with customers.
Proficiency in handling Major Incident Management Triage calls.
Ability to manage daily support tasks to meet strict SLA requirements and capable of handling demanding service response and recovery times.
Experience using version control with GIT and developing as part of a team utilising pull request methodology.
Identify opportunities for process improvement and operational enhancement, help incorporate them into the overall technical strategy along with effective organizational skills, with a focus on proper documentation and information tracking.
Commitment to regular 24/7 support hours with shift rotation including standby for 24/7 on-call support and availability during off peak hours for system maintenance activities.
Maintain technical skills and knowledge, keeping up to date with new AWS and Azure service offerings, evolving development best practices, industry standards, and technologies.
You may be assessed on key critical skills relevant for success in role, such as, risk and change and transformation, business acumen, strategic.
thinking and digital and technology, as well as ob-specific technical skills.
This role is based out of Pune.
Purpose of the role.
To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.
Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.
Accountabilities.
Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use.
Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages.
Use of data to drive down mean time to resolution.
Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.
Analyst Expectations.
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise.
Thorough understanding of the underlying principles and concepts within the area of expertise.
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a teams operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.