Delivery Lead

Join us as a "Technical Delivery Lead" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with Teradata and SQL, as well as job-specific skillsets.

To be successful as a "Technical Delivery Lead ", you should have experience with:

Key Accountabilities

Developing and managing your campaigns

• Turn our business objectives into customer focused data selections by assessing business requirements from brief
• Responsible for the overall delivery of data including change requests and end to end timing plan making sure all campaigns are delivered on time and meet the exact brief
• Responsible to work with the marketing team, internal component teams (UK and India) and external suppliers scoping the design of multi-channels customer communications. Agree delivery timings, provide timely updates and ensure that commitments to data delivery are met
• Work with the Demand and Planning function in CCD to impact assess new demand and change requests, and ensure that all incremental work from stakeholders is properly assessed against your capacity and a range of options for accommodating delivery given.
• Work with a group of Customer Targeting colleagues to balance workload, cover leave and support peer reviews
• Understand the commercial impact of your campaign and use learnings to drive future activity
• Understand campaign and technical delivery options and impacts.
• Follow team processes to use data manipulation languages, mainly SQL and SAS, to accurately and efficiently extract customer data selections based upon a targeting brief.
• Perform thorough testing of your selections to evidence these have been built accurately against requirements.
• Where required, take additional responsibility for roles such as Squad Co-ordinator, Live Support, or Change Management and follow documented steps and governance for these.

Campaign governance

• Responsible to follow process, risk and control governance that sits behind customer targeting at all times
• Ensure full governance is followed across the end to end delivery via the appropriate documentation eg. RAIDs log, impact assessments and change requests
• Always seek to improve communications by contributing to post implementation reviews (PIRs) as an SME and apply what you have learnt to future activity
• Oversee and manage any issues and incidents to your campaigns using the escalation processes.

Stakeholder Management and Leadership

• Proactive stakeholder management & strong communication, influencing and negotiation skills.
• Maintain close working relationships with business stakeholders, third party vendors (where required) and CCD team.
• Be able to influence people across the business to remain focused on our customers, whilst also protecting our delivery process.
• Contribute to the implementation of change including new technologies and digital adoption. Display ability to move beyond established ways of working and encourage team and stakeholders towards service-managed processes and new tools/technology available to us. Adapt to change and support the Senior Customer Targeting Manager create capacity to strengthen our foundations.

Decision making and Problem Solving

Works with stakeholders and colleagues to understand pain points and suggest solutions to business problems.

Person Specification

Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note: experience requirements must not be in the form of years (minimum or otherwise).

• Excellent attention to detail.
• Organised and able to competently own and manage multiple streams of work.
• Strong written and verbal communication skills with the ability to communicate technical information in a clear and appropriate way to colleagues who may not have the same understanding, as well as share relevant information or updates with the team.
• Ability to problem solve and work under pressure
• Awareness of wider financial services market
• Able to build effective and respectful working relationships with colleagues and other teams across geographies and as part of virtual teams. Asserts themselves when needed to ensure that team processes and controls are followed.
• Seeks out and drives opportunities for process improvements, close control gaps, and create efficiencies using appropriate processes such as Transformation.

Essential Skills/Basic Qualifications:

• Detailed knowledge and practical experience with Teradata SQL syntax and logic

• Good planning and organisational skills - managing priorities across a range of projects/campaigns to ensure timely delivery.

• Proven stakeholder management expertise, including influencing senior stakeholders - not afraid to challenge the norm and constructively challenge stakeholders.

Desirable skills/Preferred Qualifications

• Practical experience with SAS or R programming languages, ideally in a commercial environment.
• Practical experience with Hadoop databases, ideally in a commercial environment.
• Microsoft Excel to an advanced level.
• Knowledge of Data Privacy and Direct Marketing legislation.

This role will be based out of Chennai.

Purpose of the role

To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements.

Accountabilities

• Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively.
• Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.