Client Ownership Associate

Role & Responsibilities

• Dispatching the Marketing material to Banks, IFAs, National Distributors

• Co-coordinating with Sales Team with regards to Investment transactions

• Follow-up with IFAs for pending Document brokerage queries undelivered cheques

• Maintaining sales MIS, day to day transaction report

• Maintaining inventories marketing and stationery stock

• Maintaining the MIS of Empanelment cases

• Calling up IFAs for fresh Empanelment

• Briefing the distributor on new products

• Responsibility at fort branch (Only specific to fort CSEs)"

• Co-coordinating with branches and Karvy for empanelment

• Printing and dispatching of letter to distributor

• Maintaining complete MIS of the distributor empaneled

Renewal Calling:

• Calling Investors for renewal of DSIP, Daily SIP, Monthly SIP
  Calling distributor for Self-Declaration to avoid delay in distributor brokerage

• Client assistance and single point of branch contact for client queries, walk-ins and customer / sales support on a daily basis.

• Client Engagement- Scrutiny of Applications-Checking signature/payment instrument/application form/PAN Bank KYC

• Maintaining the MIS of Investments reported on a daily basis for the branch and from MSFs associated

• Liquid and other debt funds HV reporting for the branch and from MSFs, if any.

• Processing and reporting of transactions as per defined processes

• Strictly following the SEBI/AMFI regulations in handling the transactions, reporting and processing.

• NFO Processing- Data entry on excel, reporting the same to HO, Co-coordinating with bank, following up for NIGO cases

• Following up for pending document with brokers/investor and MSF by calling the them

• Resolving investor/distributor/MSF Complaints/queries/Requests as per TAT through CRM

• Maintaining time stamp machine register for daily usage of number and breakdown report

• Visiting Karvy for submitting application form (Most of the location where there is no office boy

• Any other Customer service/operations functions that the profile may require to handle

• Any other Customer service/operations functions that the profile may require to handle

• Preferably NISM Certified.

• Excellent command over excel.

• Good communication skills- verbal as we'll as written communication.

• Only local candidate to apply.

• Graduate with NISM (Mutual Funds) certification

• 2-3 years of experience preferred with AMC / Mutual Fund organization