Add office photos
All Filters
57 Bank of America Jobs
Production Operations Specialist II - GBS IND
4-7 years
Mumbai, Hyderabad / Secunderabad
1 vacancy
Production Operations Specialist II - GBS IND
Bank of America
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include documenting or modifying knowledge, performing investigations, identifying incidents, mitigating impacts and engaging in triages, and working with technology teams to identify and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.
- Monitors and supports application components and infrastructure critical to the business, such as relevant technologies and dashboards, responds to alerts regarding production incidents, and resolves issues prior to customer service interruption
- Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologies
- Onboards monitoring tools and applications in access system(s) of record to research potential production incidents, meet user requirements and service changes, and identify and implement automation opportunities in partnership with architects and engineers
- Communicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetings
- Performs environment routing and cycling, implements splash pages, and liaises with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP)
- Manages aged revocation monitoring to identify and fix defects in applications and systems of record
- Prepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalations
- Adaptability
- Analytical Thinking
- Influence
- Production Support
- Risk Management
- Automation
- Collaboration
- Result Orientation
- Solution Delivery Process
- Solution Design
- Business Acumen
- DevOps Practices
- Innovative Thinking
- Project Management
- Stakeholder Management
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations Specialist 2 roles with real interview advice
People are getting interviews at Bank of America through
People are getting interviews through
(based on 140 Bank of America interviews) What people at Bank of America are saying
What Bank of America employees are saying about work life
Bank of America Benefits
View more benefits
Compare Bank of America with
JPMorgan Chase & Co.
BA Continuum
Wells Fargo
Citigroup
Goldman Sachs
Morgan Stanley
HSBC Group
Barclays PLC
Standard Chartered Plc
UBS
HDFC Bank
ICICI Bank
IndusInd Bank
IDFC FIRST Bank
AU Small Finance Bank
Yes Bank
Jana Small Finance Bank
Ujjivan Small Finance Bank
Standard Chartered
Equitas Small Finance Bank
Production Operations Specialist II - GBS IND
4-7 Yrs
Mumbai, Hyderabad / Secunderabad
Assistant Manager
2-5 Yrs
Mumbai, Hyderabad / Secunderabad, Gurgaon / Gurugram
Senior Technology Manager
12-15 Yrs
Mumbai, Hyderabad / Secunderabad, Chennai
