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79 Mahindra & Mahindra Jobs
Customer Care Manager
Mahindra & Mahindra
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities Key Deliverables
Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
Mahindra Leadership Competencies
Innovation Led Transformation _Change catalyst
Strategic Business Orientation_Business Perspective
Innovation Led Transformation _Risk Taking with Responsibility
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Result Orientation with Execution Excellence_Effective Project Management
Strategic Business Orientation_Strategic Foresight
Result Orientation with Execution Excellence_Passion for Quality
Strategic Business Orientation_Global mind-set
Result Orientation with Execution Excellence_Accountability for results
Leadership through Sustainability_Strategize around,Sustainability Drivers
Result Orientation with Execution Excellence_Agility with discipline
Leadership through Sustainability_Frugal mind set
Leveraging Human Capital_Exponential synergy
Leadership through Sustainability_Stakeholder focus
Leveraging Human Capital_Team development
Leadership through Sustainability_Triple Bottom Line Sensitivity
Leveraging Human Capital_Entrepreneurial engagement
Customer Focus_Customer Sensitivity
Leveraging Human Capital_Appreciating diversity
Customer Focus_Customer Delight
Weaving Passion and Energy at Work_Being Passionate about work
Customer Focus_Service Orientation
Weaving Passion and Energy at Work_Working without Barriers
Innovation Led Transformation _Idea Orientation
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
Employment Type: Full Time, Permanent
Read full job descriptionMahindra & Mahindra Interview Questions & Tips
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People are getting interviews at Mahindra & Mahindra through
People are getting interviews through
(based on 452 Mahindra & Mahindra interviews)
Job Portal
Walkin
Campus Placement
Company Website
Referral
Recruitment Consultant
22%
15%
14%
14%
13%
3%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Mahindra & Mahindra are saying
Rating based on 50 Customer Care Manager
reviews
Anonymous · After Sales Service & Repair
in Mumbai
Likes
Very good in terms of policies, ethics and work environment
Dislikes
Conservative in terms of increment, promotion and appraisals
Read 50 reviewsCustomer Care Manager salary at Mahindra & Mahindra
reported by
219
employees
₹6.2
L/yr - ₹22.3
L/yr
95%
more
than the average Customer Care Manager Salary in India
View more details
What Mahindra & Mahindra employees are saying about work life
based on 9.4k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mahindra & Mahindra Benefits
View more benefits
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