Deputy Area Manager - Risk Containment Unit

To handle end to end Credit Card Fraud Monitoring Process
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
Responsible to control sourcing/Offer level fraud.
Do sourcing monitoring for unusual activity.
Handle fraud escalation from Banks / RBI / Call Centre
Coordination with business / Risk / Partners
HO Led Monitoring / Field Coordination
To make strategy to control fraud
Channel Training and transaction Monitoring
Collection engagement to find fraud proactively
Writing Fraud control process and policy
Investigation & Root Cause Analysis of fraud/dispute cases
Prepare complete fraud monitoring framework

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Handle end to end all processes and to start from ground zero.
Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.

5. DECISIONS
(Key decisions taken by job holder at his/her end)
Make strategy for field and HO team to ensure all frauds prevented.
Introduce new technology or new ways to control fraud.

6. INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
Risk Team: To understand and align on policy changes and ascertain impact
Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
Vendors & Channel Partners: - Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.

7. DIMENSIONS
(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions (FY 19)
(These should be quantifiable numerical amounts)
NA

Other Dimensions (FY 19)
(Significant volume dimensions associated with the job)
Total Team Size: 0
Number of Direct Reports:0
Number of Indirect Reports:0
Number of Outsourced employees:0 Required Qualifications and Experience
Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)
b) Work Experience
Should at least have 4-5 years of experience in similar industry.
Must have Good Excel knowledge. Having SQL & Power BI knowledge would be preferred.
Ability to work with diverse team including stakeholder like Business, Debt Management service, IT team, operations to deliver the desired results.