Unit Manager - IT/Senior Unit Manager - IT

Job Purpose
This position is open with Bajaj finserv ltd. Duties and Responsibilities
Implement standardized processes and innovative way to manage the IT end user asset management
Ensure continuous availability of service in the following key areas: asset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy
IT Asset procurement, delivery and compliance framework
Manage key vendor and team relationships to ensure consistent performance against established service level agreements.
Monthly Reporting & Reviews with Service Provider
Ensure clear-cut and timely communication to all stake holders.
Strictly follow BFL defined policy and framework.
Closely work with business, Admin, Internal IT team for faster resolution.
Work closely with other IT managers to address ongoing operational needs
Work with outsourced service delivery partner to ensure strict Project timelines.
Excellent Communication and Leadership Skills
Scheduled MIS reports to required stake holders on progress of rollout.
Foresee the issues in EUSS operation and act to minimize the impact on timeline.
Flexible to handle multiple task / projects at same time.
Ensure and maintain IT operations transparency
Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues
Timely delivery of IT assets for new branch, new joiners, replacement assets
Project management - IT assets for new branch roll-out
Automate the manual task by adopting new age modern management tool like MDM, SCCM
Service Now - CMDB, IMAC process compliance
Daily Monitoring, tracking, and coordination of Help Desk activity
Hardware and software compliance.
Asset management
Maintain deviation approvals.
Meet the audit requirements.
Escalation management
Creates dashboards and reports and provides visibility on key aspects of operation.
Attend the meeting with business, Admin team. Understand the requirement, challenged and act on it.
Find the ways to improve the quality and reduce the timeline of operation. Required Qualifications and Experience
Engineering graduate with more than 5 years s experience
Knowledge of SCCM, EMS, JamF, Intune
Service Now IT asset management is must
BYOD process knowledge
Strong Negotiation skill
Excellent Communication and Leadership Skill.
Knowledge budget will be added advantage.
IT audit