Manager - Debt Management Services - DCC

Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
Tracks daily movement of numbers in accordance with DRR and meeting the area level target
Monitors target vs achievement, reviews with the ROs regular intervals
Conducts regular discussions with ROs on field affairs and guiding them for the priorities and using the collection tools as per the requirements
Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive s deployment and productivity
Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities - brokers or documentation for Identifying fraud, initiates legal action through RCU
Coordinates with inter departments issues and get the solutions within TAT
Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
Evaluate team s weakness and strength and translates the performance to an aspirational level
Conducts monthly reviews of collection performance; discusses with ACMs / ROs previous and current months numbers; Plans for final numbers
Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with ROs, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with ROs, to ensure agency-related changes are made smoothly
Based on future volumes forecasting at the location level, pre-planning of agency business plan
Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
Meets and listens to ROs to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
Grooming team members to take over the future roles
Ensuring engagements with team members at regular intervals and keeping the team highly motivated

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Manpower attrition (on roll & off roll)

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications - Graduate / MBA
b) Work Experience - 3 to 5 years