Senior Executive - Debt Management Services - DCC

Achieving business numbers with the assigned line of channels (Basis location and market potential).
People Management (Off roll) - Hiring, Retention & Productivity.
Sales Governance through compliance of systems and processes.
Responsible for tracking, managing & controlling PDD requirement compliance
Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
Understanding of CRM - Salesforce.com.
Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
To ensure TAT is maintained for case processing.

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Training of self and their team below.
Hiring right candidate.
Smooth onboarding to help settle the employee well in BFL.
Smooth onboarding of New Dealer/Partner with BFL
Retention of Off-roll staff

5. DECISIONS
(Key decisions taken by job holder at his/her end)
Hiring of Off roll staff
Approvals by coordinating with internal stake holders eg. Clearing cases
Lead allocation
Field activity planning and closure

6. INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file.
Connect with HR department for hiring & retention

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
Engaging with customer.
Mapping of market competition.

7. DIMENSIONS
(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions
(These should be quantifiable numerical amounts)
From 45 to 70 Cases MOM (depending upon location and market potential)