Deputy National Lead - Risk Containment Unit

• Own all FCU activities pre and post sourcing for all products, in the region across all locations.
• Minimizing fraud losses to ensure robust portfolio health.
• Managing and supporting effective deployment of FCU officers.
• Conducting extensive non starter investigations through location fraud management teams to reduce fraud rates.
• Effectively engage with operations, collections and sales teams to contribute towards overall reduction in fraud loss, across locations in the region.
• Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities.
• Engaging with location fraud management officers in cracking fraud gangs. This will involve working closely with law enforcement agency and lawyers.
• Provide regular feedback to central policy team basis field learning s.
• Identifying the training needs of all front end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner.
• Co-coordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds.
• MIS with suitable analysis, providing meaningful insights.
• Achieving & exceeding goals and targets.
• Grooming and management of the team to achieve their respective targets.
• Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction.

Required Qualifications and Experience
" Graduate/Post Graduate with 8-10 years of relevant experience or knowledge.
Retail Fraud control / Collections experience.
Good communication, analytical skills and an eye for detail."