Senior Executive - Debt Management Services - The Wheels - 2W/3W

First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.

Duties and Responsibilities

Achieving business numbers with the assigned line of channels (Basis location and market potential).
People Management (Off roll) - Hiring, Retention & Productivity.
Sales Governance through compliance of systems and processes.
Responsible for tracking, managing & controlling PDD requirement compliance
Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
Understanding of CRM - Salesforce.com.
Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
To ensure TAT is maintained for case processing.

MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)

Training of self and their team below.
Hiring right candidate.
Smooth onboarding to help settle the employee well in BFL.
Smooth onboarding of New Dealer/Partner with BFL
Retention of Off-roll staff

Required Qualifications and Experience

Educational Qualifications
Qualifications - Graduate / Post Graduate
Good command in excel is essential.
Work Experience - 1 to 3 years of relevant experience in managing team
Result oriented - Go getter attitude is must
Should have collaborative work style to engage with peers & colleagues across the company.
Excellent Team management & Interpersonal Skills.
Excellent command over communication skills.
Highly ambitious & self-motivated