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Zonal Manager - Debt Management Services - The Wheels
15-18 years
New Delhi, Padampur
1 vacancy
Zonal Manager - Debt Management Services - The Wheels
Bajaj Finserv Health
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Lead and oversee end-to-end collections strategy across the country and
Responsible for achieving targets of the teams
Strategic Leadership:
Oversee allocation of debt portfolios, deciding which channels (tele-calling, field operations) are best suited for specific types of debt.
Manage End-to-End Manpower Capacity Planning
Actively engage with the Head of Collection in data analysis, forecasting trends, and setting targets for manpower and collection goals
Stay informed about industry collection trends, integrating insights into strategic decision-making and adjusting approaches for improved performance.
Operational Excellence:
Oversee the day-to-day operations of the DMS, ensuring adherence to SOPs and regulatory protocols
Monitor key performance indicators (KPIs) and implement improvements to enhance operational efficiency.
Address escalated issues from high-value customers
Act as bridge between technology team and field team.
Performance Analysis and Reporting:
Evaluate key performance indicators (KPIs) post closing and generate reports to senior management
Generate monthly reports for senior management, highlighting achievements, challenges, and areas for improvement.
Validate the compliance report feedback submitted by field team to compliance team
Team Management:
Participate in recruitment process to identify right talent for various roles in the team
Identify high potential talent and provide opportunity to groom them for future roles
Provide ongoing coaching, mentoring, and performance feedback to ensure the teams success.
Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.
Key Decisions / Dimensions
Decisions related to customer queries and escalations
Decisions related to collection challenges on field
Major Challenges
Decisions related to customer queries and escalations
Decisions related to collection challenges on field
Required Qualifications and Experience
Post Graduate will be preferable.
Employment Type: Full Time, Permanent
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Zonal Manager - Debt Management Services - The Wheels
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