Area Manager - Operations and Service

Responsible for support to Rural Branch service & cashier
Ensuring policy adherence and meeting the KPIs at branches
Ensuring adherence to Process & Policies
QA for the request tagged in CRM & receipt updated in FinnOne / Pennant by Branch cashiers
Provide Feedback to branch users on error & improving the accuracy
Data Analysis & Monthly presentation preparation for Rural Team
Resolving reconciliation open entries & ensure zero pendency
Following with IT / PMO for issues faced by branches and timely closure for the same
Co-ordination with Audit team for Observation shared and closure of the same
Process Initiative : system related development and automation

Required Qualifications and Experience
Required Qualifications and Experience:
Education qualification- MBA
Work experience- 3 - 6 years of experience