Manager - SME Collections

To achieve collection targets of the area assigned, ensuring meeting PL ROLL BACK Targets/PSBL collection target, meeting the Target on Cost of Collections.
Control delinquency and focus on WRITE - OFF.
Ensuring documented feedback.
Ensuring legal tools of 138 /arbitration summons, warrants are executed along with legal team.
Ensuring audit queries are complied with.
Ensuring adequate Feet on Streetavailability area-wise / bucket-wise / segment-wise.
Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
Ensuring background and reference check of agencies / DMAs being appointed.
Constant evaluation of DMAs and agencies.
Identify and manage training needs for the CEs.
Support collection officers in legal / police issues.
Ensuring CHAMPION CHAMPION collection is driven successfully in the field.
Visit Random customers.

Required Qualifications and Experience
" Graduation with 3 to 5 years and MBA with 3 years of relevant experience.
People Management skills.
Demonstrated success & achievement orientation.
Excellent communication skills.
Negotiation Skills
Strong bias for action & driving results in a high performance environment.
Demonstrated ability to lead from the front.
Excellent relationship skills.
Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
Exceptionally high motivational levels and needs to be a self starter.
Working knowledge of computers."