Branch Manager - GL South East

Job Purpose

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.
Duties and Responsibilities
Responsibilities:
Responsible for overall branch operations,performance & profitability of the branch.
Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
Focus on customer engagement for new customer acquisitions & retainment of old customers
Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
Responsible for correct valuation & maintenance of 100% process compliance at branch.
Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
Required Qualifications and Experience
Education & Skill Qualifications:
4-7 years of relevant experience required.
Bachelor s Degree/Post-graduation Degree preferred.
Previous experience in gold loan banking, gold loan products, management or client service preferred.
Consistently demonstrates clear and concise written and verbal communication skills.