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Engaged Employer

Bajaj Finserv Health

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3.4

based on 189 Reviews

4972 Bajaj Finserv Health Jobs

Zonal Manager - Debt Management Services - The Wheels

Bajaj Finserv Ltd.

3.4

based on 189 Reviews

4-5 years

Hyderabad / Secunderabad

1 vacancy

Zonal Manager - Debt Management Services - The Wheels

Bajaj Finserv Health

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Auditing NBFC CRM CCTV Monitoring Portfolio Management

+ 3 more

Job Description

Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline

Portfolio Management
Analyses trend of incremental portfolios
To reduce forward flows of cases
2. Case Management
Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency
Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained
3. Planning, Budgeting, Monitoring
Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be
Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track
Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis- -vis milestone and monthly projections and plans; Initiates pending closures in CRM
Reviews and validates Cost Tracker for agency payments, PP / magic wand data
Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support;
4. Agency and Dealer Management
Analyses last month performance per agency; Discusses with Area Managers and ROs, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps
Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them
Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
5. Team management:
Takes care of allocations of his / her region and critical locations
Identifies capacity of the locations
Tracks vendor availability in locations
6. Performance Tracking
Tracks location wise|. Team management:
Takes care of allocations of his / her region and critical locations
Identifies capacity of the locations
Tracks vendor availability in locations
6. Performance Tracking
Tracks location wise performance of ACM/CM and ROs based on critical parameters
Tracks last 3 months PP% for each team
Drives critical parameters most relevant with portfolio losses
Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
Graduation

b) Work Experience
Minimum 4-5 years of work experience
Prior experience in collections (preferable)
Should have experience in NBFC/ banking sector
Strong people management skills and should have managed a large team in the past with significant field experience

Employment Type: Full Time, Permanent

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