Area Manager - Debt Management Services - The Wheels

PRINCIPAL ACCOUNTABILITIES

• (Accountabilities associated with the job)
• To achieve collection targets assigned to the territory by meeting collection target for the area assigned.
• Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
• Guideline on steps to be followed for surrender / repossession of vehicle and stock yard management.
• Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits.
• Ensure that the debt management service agencies and executives adhere to the DMS - Compliance guidelines.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring debt management service agencies and executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Evaluate, negotiate and empanel the collection agencies based on their knowledge / experience of TW Collections etc.
• Review the performance of empaneled agencies and sufficiency of Feet on Street strength to identify need for additional manpower area-wise / bucket-wise / segment-wise.
• Provide required training & coaching to the Agency FOS, especially those agencies without prior TW collections experience.
• Manage productivity by fixing productivity parameters for DCA/ SMA / Agencies / Debt Management Service Executives and monitoring performance against set parameters on daily basis.
• Handle customer issues escalations.
• Approve waivers on PI as per delegation matrix.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring timely payouts to DMS partners (DCA/Agency/PSF).

4. MAJOR CHALLENGES

• Tracing and repossession of vehicles in shifted / intentional default cases.

5. DECISIONS

• Decisions around allocation, rotation, transfer of responsibilities

6. INTERACTIONS

• Internal Clients
• Roles you need to interact with inside the organization to enable success in your day to day work
• Business teams: To plan for collections and do cost allocation.
• DMS COE - PE Team: To ensure smooth onboarding of DMS partners.
• Legal team: To coordinate on legal/ police cases.
• DMS- COE Team- To Ensure timely payouts to DMS partners with NIL variance.
• Credit Operations team: To ensure reconciliation of cash received and take support for collections drives.
• External Clients
• Roles you need to interact with outside the organization to enable success in your day to day work
• Agencies/ vendors for off-roll staff: To coordinate for off-roll manpower requirements and drive collections

7. DIMENSIONS

Financial Dimensions

Required Qualifications and Experience
SKILLS AND KNOWLEDGE

Educational Qualifications
a) Qualifications

• Graduation

• Minimum 4-5 years of work experience
• Prior experience in collections (preferable)
• Should have experience in NBFC/ banking sector
• Strong people management skills and should have managed a large team in the past with significant field experience