Cluster Manager - Debt Management Services - Consumer

• To achieve collection targets of the area assigned, ensuring meeting PI Targets, meeting the Target on Cost of Collections
• Control bucket flow cases and focus on non-starters
• Ensuring documented feedback
• Ensuring legal guidelines are complied with while repossessing of products Ensuring audit queries are complied with
• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise
• Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives
• Ensuring background and reference check of agencies / DCTs being appointed
• Constant evaluation of DCTs and agencies
• Identify and manage training needs for the CEs
• Support collection officers in legal / police issues
• Ensuring timely and profitable disposal of seized stock & safe custody of seized products Visit Random customers

Required Qualifications and Experience
People Management skills.
Demonstrated success & achievement orientation.
Excellent communication skills.
Negotiation Skills
Strong bias for action & driving results in a high performance environment.
Demonstrated ability to lead from the front.
Excellent relationship skills.
Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
Exceptionally high motivational levels and needs to be a self starter.
Working knowledge of computers.