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Bajaj Finance

Compare

4.0

based on 6.7k Reviews

Video summary

4784 Bajaj Finance Jobs

Unit Manager - Debt Management Services ...

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

4-6 years

₹ 6 - 15L/yr (AmbitionBox estimate)

Pune

Unit Manager - Debt Management Services ...

Bajaj Finance

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Project Management Incident Management Change Management Service Management ITIL

+ 6 more

Job Description

Job Purpose
â"This position is open with Bajaj Finance ltd.â"

Duties and Responsibilities
Duties and Responsibilities:

Responsible for team management of DMS/Service call center.

Responsible for Quality check daily on daily basis, Ensure timely resolution of FTR/NFTR queries and Parent closure with Email communication.

Ensure process to be executed as per SOP

Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team

Responsible for timely response to customer queries / complaints and resolution as per defined SLA

Will be required interact with customers as Service executive

Will be front face for Collection Complaints Management across channels

Responsible for co-ordination with COE & DMS team for ongoing Process changes

Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories

Accountable to interact with Service, Collections

Accountable to resolve customers queries and pacify them with service pitch

Required Qualifications and Experience
Required Qualifications and Experience:

A minimum of about 4 years experience in same field and overall,

Experience of team management in a Call Centre

Strong knowledge of Customer Grievance Management

Prior experience of work in Customer Service / Insurance Service will be added advantage

Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience

Postgraduate from a reputed Institute will be added advantage

Interest and passion to work with highly aggressive team

Conviction and ability convincing others

Employment Type: Full Time, Permanent

Read full job description

Bajaj Finance Interview Questions & Tips

Prepare for Bajaj Finance Unit Manager roles with real interview advice

What people at Bajaj Finance are saying

3.4

Rating based on 27 Unit Manager reviews

Anonymous · Finance & Accounting in Pune

Likes

Salary is ok only.

Salary - Good

Dislikes

Apart from salary everything is bakwaas.. Not employee friendly company.

Work satisfaction - Poor

+2 more

Read 27 Unit Manager reviews

Unit Manager salary at Bajaj Finance

reported by 273 employees with 1-8 years exp.

₹7.4 L/yr - ₹19 L/yr

113% more than the average Unit Manager Salary in India

View more details

What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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