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Zonal Manager - Debt Management Services...

3-5 years

Pune

Zonal Manager - Debt Management Services...

Bajaj Finance

posted 2d ago

Job Description

    

Job Purpose  
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines    

Duties and Responsibilities  
1. Allocation Planning:Planning allocation of portfolios to agencies and Ros Based on:
  •  Performance:Previous months track record
  •  Geographical dimensions
  •  Capacity
  •  Location
    2. Vendor Management:Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
  •  Capacity Check based on portfolio trends
  •  Availability checks:Checking if the agencies cater to the particular location
  •  Performance checks:based on data collected on agencies past performance and their record history
  •  Field FOS check
    3. Processes:
  •  Vendor Bill tracking and confirmation
  •  Performing adequate compliance checks based on company policies and legal requirements
  •  System allocation and admin services facilitation by connecting with the requisite teams
    4. People / Team Management
    i) New Joinee Inductions
  •  FinnOne Code generations
  •  Products information to be shared
  •  Vendor introductions to be made
  •  Information on Performance pay metrices and the policies regarding the same
  •  Teams past performance information to be shared to set a base
    ii) Performance Management:Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance
    5. Performance:
  •  DRR of Area/Location
  •  Track vendor wise performance and provide due support    

    Key Decisions / Dimensions  
  •  Management of high value cases
  •  Agency assessment and influencing for support in achieving targets    

    Major Challenges  
  •  Portfolio Management- closing cases at Bucket X
  •  Managing difficult locations with scarcity of relevant talent
  •  Need to involve dealers to achieve collection target achievement    

  • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Zonal Manager roles with real interview advice

    Top Bajaj Finance Zonal Manager Interview Questions

    Q1. How to collect default customer. How to trace customer shifted given address
    Q2. Could you plz give a demo of how to sell mobile phn at dealers point.
    Q3. If customer is in NPA category then what percentage waiver we will give him in settlement
    View all 96 questions

    What people at Bajaj Finance are saying

    4.9
     Rating based on 2 Zonal Manager reviews

    Likes

    Great aggressive company with great top leaders whom i admire

    • Salary - Excellent
    • +5 more
    Dislikes

    Work life balance

    Read 2 Zonal Manager reviews

    Zonal Manager salary at Bajaj Finance

    reported by 22 employees with 12-21 years exp.
    ₹26.5 L/yr - ₹58 L/yr
    151% more than the average Zonal Manager Salary in India
    View more details

    What Bajaj Finance employees are saying about work life

    based on 6.7k employees
    53%
    72%
    52%
    97%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Bajaj Finance Benefits

    Job Training
    Health Insurance
    Soft Skill Training
    Work From Home
    Free Transport
    Team Outings +6 more
    View more benefits

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