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Bajaj Finance

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4.0

based on 6.7k Reviews

Video summary

1981 Bajaj Finance Jobs

Manager - Operations and Service

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

3-5 years

Mangaluru

Manager - Operations and Service

Bajaj Finance

posted 22hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Customer Support Team Handling Incident Management CRM

+ 8 more

Job Description

Job Purpose
â"This position is open with Bajaj Finance ltd.â"
This position is open with Bajaj Finance ltd.â" Handling and resolving the Inbound calls from customers at Grievance Redressal Desk (GRO)

Duties and Responsibilities

Resolving the GRO (Grievance Redressal Office) Voice Desk escalations received from the customers.

Handle inbound Calls and make outbound calls to customers.

Maintain good customer relations.

Understand the issues of the customers and provide timely resolution.

Engaging & Liaison with internal teams to resolve the customer grievance on a satisfactory note.

Tagging of the escalation in CRM and keep a track of the progress of the case on daily basis.

Follow the customer service script provided by the company for uniformity.

Reporting of Escalations received to the vertical head on a daily/weekly basis.

Monthly Report and deck preparation of Escalations received

Required Qualifications and Experience

Graduate/Post-Graduate with 3-4 years of experience with customer service and call centres in relevant job roles, preferably in banks and financial Services Industry.

Service orientation and should be Customer centric.

Hands-on expertise on MS-office and CRM tools.

Collaborative work style to engage with peers & colleagues in other functions across the company.

Strong multitasking, time management, and target achieving skills

Should have good command over English and Hindi Language - and strong in written and verbal communication.

Should possess the following skill set - Excellent Communication & Interpersonal Skills, influencing skills & Problem solving skills.

Employment Type: Full Time, Permanent

Read full job description

Bajaj Finance Interview Questions & Tips

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What people at Bajaj Finance are saying

4.0

Rating based on 29 Operations Manager reviews

Anonymous · Finance & Accounting in Lucknow

Likes

Very bad company mfi

Dislikes

Very bad company mfi

Salary - Bad

+6 more

Read 29 Operations Manager reviews

Operations Manager salary at Bajaj Finance

reported by 115 employees with 1-10 years exp.

₹2.5 L/yr - ₹10 L/yr

50% less than the average Operations Manager Salary in India

View more details

What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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