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Senior Tech Specialist - Contact Center

5-7 years

Pune

Senior Tech Specialist - Contact Center

Bajaj Finance

posted 22hr ago

Job Description

    

Job Purpose  
This position is open with Bajaj finserv ltd.
Project Managers play the lead role in planning, executing, monitoring, controlling, and closing projects. They're expected to deliver a project on time, within the budget    

Duties and Responsibilities  
  •  5-7 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications.
  •  3-4 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology.
  •   3 yrs. minimum experience on project management tools like Microsoft project Management software, Zoho projects, Jira etc
  •  Strong skills in coordinating with various stakeholders for project progress and update on regular basis
  •  Good skills on PPT to present the project updates to Senior management
  •  Experienced in vendor management like agreement closure, PO release, invoice submission, payment clearance etc.
  •   Good communication and writing skill
  •  Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan    

    Key Decisions / Dimensions  
    The duties of a project manager include managing resources, keeping the client requirements in check, coordinating with the team and making sure that the outcomes are delivered on time.    

    Major Challenges  
    Planning everything from execution to delivery
  •  breaking the project into tasks,
  •  Breaking down the tasks and subtasks,
  •  Setting an appropriate schedule for the development of certain deliverables,
  •  Defining milestones, and
  •  Highlighting the project dependencies.
    Delegating work effectively, Monitoring progress and track roadblocks
    Conducting regular meetings with stake holder
    Managing documentation and reports
  •  To maintain a record of what has been done in the project and who have been involved in it.
  •  To ensure that the project satisfies all the project requirements.
    Coming up with a Plan B
  •  Arrange for extra resources.
  •  Manage time in difficult circumstances.
  •  Have an alternate plan to justify the expectations of the clients.
    Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks
    Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
    Develop and maintain partnerships with third-party resources, including vendors and researchers
    Assign and monitor resources to ensure project efficiency and maximize deliverables    

    Required Qualifications and Experience  
    a) Minimum qualification required is BE/B-Tech/ Diploma in IT/ Computer Science / electronics with an Implementation.
    b) 5-7 yrs. minimum experience Should be having a sound Functional/Operational knowledge of any IT application preferable Cisco UCCE application or any other Contact Center Technology.    

  • Employment Type: Full Time, Permanent

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    Prepare for Senior Technology Specialist roles with real interview advice

    Top Bajaj Finance Senior Technology Specialist Interview Questions

    Q1. How to collect default customer. How to trace customer shifted given address
    Q2. Could you plz give a demo of how to sell mobile phn at dealers point.
    Q3. If customer is in NPA category then what percentage waiver we will give him in settlement
    View all 96 questions

    What people at Bajaj Finance are saying

    What Bajaj Finance employees are saying about work life

    based on 6.7k employees
    53%
    72%
    52%
    97%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Bajaj Finance Benefits

    Job Training
    Health Insurance
    Soft Skill Training
    Work From Home
    Free Transport
    Team Outings +6 more
    View more benefits

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