D&A L1

1. Align digital tech strategy to business strategy/vision. Evaluate new and existing Digital Technology Products and partners and keep the digital tech stack up-to-date and future-proof. 2. Establish and align overall delivery management of all digital programs & work closely with the product management team to ensure deployments happen at agreed sprints & review SLAs 3. Define and review system/application architecture in alignment with overall enterprise architecture. 4. Setup and manage centralized Helpdesk operations to provide excellent experience to users, and review SLAs. 2 | P a g e 5. Prepare and monitor budgets, and review expenses to ensure they are within budget limits 6. Implement & manage tech products and platforms, work closely with partners, and ensure perceived objectives are met. Evaluate & monitor overall sizing requirements and ensure the digital platforms cater to the need of scale up. 7. Set-up, implement and monitor centralized API highway to manage all API operations efficiently. 8. Finalize product licensing metric & price with partners and review product licensing to ensure the license utilization are within limits and take up new/additional requirements 9. Establish and review processes to ensure the defined and agreed standards are followed and take up any deviations. Ensure delivery of new digital projects and same time manage legacy system maintenance & requirements. 10. Set-up, manage, and govern master data to ensure master data requirements are met for all Digital Programs Key Stakeholders Internal Product management team members, MIS, Analytics team, Sales Unit Presidents and Vice presidents, Finance, Audit & Legal Compliance. External Product and platform companies. We imagine you to be Passionate in building software products and Agile practices. A critical thinker and an expert at turning complex requirements into simple solutions. Someone with very strong interpersonal, verbal, and written communication skills Naturally assured approach to dealing with internal and external customers- running cross tech teams comes easily to you Problem solver, who believes in disrupting the status quo and for that should be able to think beyond the limits of conventional wisdom Eye for what a good technology product and a great user experience looks like Strong work ethic, hardworking, willing to put in extra hours to meet deadlines Operate effectively in highly ambiguous settings and timeline pressure situations Able to attract top talent to work for the Digital CoE at Bajaj Auto Qualification and Skills Total 15-20 years of work experience of which 8-10 years experience in Digital operations, preferably in a fast-paced start-up environment that runs in an agile manner Experience in leading transformation streams in a large organisation with a mix of internal & external partner teams. 3 | P a g e Preferred work experience in Banking/ Finance/ Insurance/Ecommerce/Automobile etc on products & platforms CRM, Dealer management software, website, API management platforms like Mulesoft, Agile platforms etc Understanding technology and aware of the new technology trends. Experienced in facilitating agile ceremonies, managing a backlog/release plan, tracking team level metrics, removing blockers. Strong understanding of technology architecture & ability to influence & work with technology partners KPIs of the role First time right (Delivery), Application uptime (%) Time to market User NPS API performance metrics Adherence to SLA metrics. Adherence to budgets. Product performance tech KPIs. This role Delivery Manager - CRM Delivery Manager - CDMS (Dealer mgmt software) Delivery Manager - Legacy Apps/Applications Engineering Lead - API and Overall Delivery mgm