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87 Back Office Operations Jobs in Bangalore / Bengaluru

Account Manager/Brand Specialist/Vendor Consultant

1-6 years

₹ 8.05 - 20L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Account Manager/Brand Specialist/Vendor Consultant

Amazon

posted 2d ago

Job Description

Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors.

Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendors business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com.
Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.

Key job responsibilities
• Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience.
• Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon.
• Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience.
• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience.
• Provide thought leadership around planning, roadmaps and execution.
• Establish long term partnerships with key vendor partners for the group of vendors handled.
• Support the launches of new programs, categories and features.
• Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans.
• Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans)


BASIC QUALIFICATIONS

- Excellent written and verbal communication Skills in English
- 1+ years of program or project management experience
- 2+ years of interacting with customers/stake holders experience
- Experience using data to influence business decisions
- 2+ years of sales or account management experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS


- Experience back office operations, escalation management and troubleshooting environments


Employment Type: Full Time, Permanent

Read full job description

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What people at Amazon are saying

4.2
 Rating based on 13 Vendor Consultant reviews

Likes

Amazon is good in terms of work life balance, salary

  • Salary - Good
  • +1 more
Dislikes

Vendor Consultant Role is not good with no appreciation and not much impact. You will be always occupied with repetitive work on multiple vendors ( kind of monotonous and overload)

  • Skill development - Bad
  • +2 more
Read 13 Vendor Consultant reviews

Vendor Consultant salary at Amazon

reported by 161 employees with 1-10 years exp.
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₹8 L/yr - ₹20 L/yr
18% more than the average Vendor Consultant Salary in India
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