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Senior Manager - Call Centre Operations
8-12 years
₹ 0.6 - 0.8L/yr
Noida
1 vacancy
Senior Manager - Call Centre Operations
Amity University
posted 4mon ago
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Fixed timing
Key skills for the job
Job Description
a. Large scale Call Centre set-up, activation and driving experience.
b. Cloud Telephony (preferably Knowlarity) exposure.
c. Basic hardware, network device and connectivity handling capability (eg., PRI lines, Diallers, Headset-consoles etc).
d. CRM & Cloud Telephony platform integration exposure (eg., Knowlarity-Leadsquared/Any Other).
e.Will be interacting with :
1. Campus counsellors for the smooth functioning of the Call Centres therein.
2. Central IT for connectivity related matters.
3. Vendors for platform upkeep (eg., TextNation-Bulk SMS provider)
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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