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47 Amity University Jobs
Senior Manager - Call Centre Operations
8-12 years
₹ 0.6 - 0.8L/yr
Noida
1 vacancy
Senior Manager - Call Centre Operations
Amity University
posted 6mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
a. Large scale Call Centre set-up, activation and driving experience.
b. Cloud Telephony (preferably Knowlarity) exposure.
c. Basic hardware, network device and connectivity handling capability (eg., PRI lines, Diallers, Headset-consoles etc).
d. CRM & Cloud Telephony platform integration exposure (eg., Knowlarity-Leadsquared/Any Other).
e.Will be interacting with :
1. Campus counsellors for the smooth functioning of the Call Centres therein.
2. Central IT for connectivity related matters.
3. Vendors for platform upkeep (eg., TextNation-Bulk SMS provider)
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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Rating based on 2 Senior Manager
reviews
Anonymous · Marketing & Communication
in Jaipur
Skills development
- Skill development - Good
Salary & appraisal,
- Salary - Poor
Senior Manager salary at Amity University
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Amity University Noida Office Location
Uttar Pradesh 201313
