AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
21 Aziels Technologies Jobs
Operation Manager
Aziels Technologies
posted 4mon ago
Job Role Insights
Key skills for the job
Job Description
- Managing the daily running of the Outbound call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
- carrying out needs assessments, performance reviews and cost/benefit analyses;
- setting and meeting performance targets for speed, efficiency, sales and quality;
- ensuring all relevant communications, records and data are updated and recorded;
- advising clients on products and services available;
- liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
- maintaining up-to-date knowledge of Uk Outbound industry developments and involvement in networks;
- monitoring random calls to improve outbound Sales quality, minimise errors and track operative performance;
- coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
- reviewing the performance of staff, identifying training needs and planning training sessions;
- recording statistics, user rates and the performance levels of the centre and preparing reports;
- handling the most complex customer complaints or enquiries;
- organising staffing, including shift patterns and the number of staff required to meet demand;
- coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes for outbound sales-UK;
- forecasting and analysing data against budget figures on a weekly and/or monthly basis.
- Excellent communication skills oral and written
- Attention to detail in all aspects for work
- Creative thinking
- Strong team player
Employment Type: Full Time, Permanent
Read full job description What people at Aziels Technologies are saying
What Aziels Technologies employees are saying about work life
based on 3 employees
Day Shift
Aziels Technologies Benefits
Soft Skill Training 
Work From Home 
Job Training 
Team Outings 
Education Assistance 
Compare Aziels Technologies with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Share an Interview