Branch Manager

Responsible for

• Revenue targets of the unit
• Productivity of the unit
• Recruit, coach and develop Sales Managers and Agent Advisors
• Adherence to Customer service standards

KEY RESPONSIBILITIES

Meet unit targets

• Achieve revenue targets
• Ensure implementation of GOLD system
• Supervise the activity plan of Sales
• Managers Agents to ensure that these are fulfilled as per the desired standards
• Ensure that all Sales Managers and Agents under supervision perform as per the company s rules and regulations

Track productivity measures as for the unit

• AFYP
• Case rate
• Annual mode business
• Persistency
• Paid cases per agent
• YTD appointments
• SM appointments
• Pro active agent retention
• Annual FYC standards
• Execute plans for growth of the agency
• Identify, interview and select new Sales Managers from natural market and by networking
• Ensure adherence to laid down sales and service standards for Sales Managers
• Conduct weekly performance review and planning (PRP) for Sales Managers
• Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis
• Build leadership pipeline of future SMs APs from the unit.