Shopify Support Specialist - Awaken Internet Marketing

We are seeking a highly motivated and customer-focused individual to join our team as a Shopify Support Specialist. In this role, you will be responsible for providing outstanding technical support and assistance to our customers using the Shopify platform. You will play a crucial role in ensuring our customers have a seamless experience while using Shopify to run their online businesses.

Responsibilities:

• Respond to customer inquiries and provide timely and accurate solutions to technical issues related to the Shopify platform.

• Provide guidance and support on best practices for using Shopifys features and functionalities.

• Collaborate with internal teams to escalate and resolve complex technical issues that require further investigation or development.

• Maintain a high level of product knowledge and stay up-to-date with the latest updates and releases from Shopify.

• Proactively identify opportunities to improve customer satisfaction and provide feedback to the relevant teams.

• Document customer interactions, including technical solutions and product feedback, in our support ticketing system.

• Contribute to the development of support resources such as knowledge base articles, video tutorials, and FAQs.

Requirements:

• Previous experience in a customer support role, preferably in a technical or software-related environment.

• Strong knowledge of the Shopify platform and its various features and functionalities.

• Excellent problem-solving and troubleshooting skills with the ability to think critically and analytically.

• Outstanding verbal and written communication skills with a focus on providing exceptional customer service.

• Ability to work independently and as part of a team in a fast-paced and dynamic environment.

• Attention to detail and ability to prioritize and manage multiple tasks effectively.

• Familiarity with e-commerce concepts and online business operations is a plus.

• Knowledge of HTML, CSS, and JavaScript is a plus.