AVIORION - Head - Operations - Retail Pharma Domain (15-18 yrs)

About the job:

Job Title: Head of Operations (Retail Pharma)

Job Summary:

- We are seeking a dynamic and results-driven Retail Operations Manager to lead and oversee our retail operations.

- The ideal candidate will be responsible for driving sales, ensuring operational excellence, and building high-performing teams.

- This role requires a strategic thinker with strong leadership skills and a passion for delivering exceptional customer experiences.

Key Responsibilities:

Strategic Leadership:

- Develop, implement, and monitor business strategies to maximize retail profitability.

- Align regional operations with organizational goals and financial objectives.

- Identify growth opportunities through market analysis and competitor benchmarking.

Retail Operations:

- Oversee day-to-day operations of multiple retail formats, including standalone stores, EBOs, and SIS.

- Drive profitability through efficient stock management, pricing strategies, and shrinkage control.

- Ensure compliance with company policies, operational guidelines, and statutory requirements.

Team Management:

- Lead and mentor regional teams, including Area Managers, Store Managers, and associates.

- Set performance objectives and provide regular coaching and feedback.

- Recruit, train, and develop talent to build a motivated and high-performing team.

Sales & Business Development:

- Plan and execute regional marketing and promotional activities to boost sales.

- Manage customer relationship programs to enhance satisfaction and loyalty.

- Collaborate with stakeholders for co-branding and business development initiatives.

Financial Management:

- Prepare and monitor budgets, ensuring cost optimization and profitability.

- Review financial statements and performance reports to identify areas for improvement.

- Ensure timely collections and manage vendor and client accounts.

Store Expansion & New Initiatives:

- Identify and evaluate new store locations to meet ROI expectations.

- Plan and oversee store launches, ensuring operational readiness and success.

- Introduce innovative product lines and services based on market trends and customer needs.

Performance Monitoring:

- Analyze sales data, customer feedback, and operational metrics to drive continuous improvement.

- Conduct regular reviews with teams to ensure alignment with targets and KPIs.

Qualifications:

- Bachelor's degree in Pharmacy (B.Pharma) and Science (B.Sc.)

- Extensive experience across leading retail and pharmaceutical organizations.

Skills & Competencies:

- Strategic planning and execution.

- Leadership and team development.

- Retail operations management.

- Financial acumen and budgeting.

- Sales and marketing expertise.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal abilities.

Preferred Experience:

- Proven track record in turning around loss-making stores to profitability.

- Experience in managing large teams and multi-regional operations.

- Expertise in both retail and institutional sales environments.

Qualifications:

- Bachelor's degree in Pharmacy (B. Pharma), or an MBA in Retail Management or Business Administration.

- 15+ years of experience in Pharma retail, with proven expertise in P&L management, category management, and NSO management.

- Strong leadership skills and experience managing large teams and multi-regional operations.