Retail Head - QSR (14-20 yrs)

Hiring for Retail Head role with a leading Ice cream Brand.

Strategic Business Planning:

- Develop and implement strategic plans to achieve sales targets, increase profitability, and ensure the long-term success of the retail business.

- Define retail strategies, priorities and business planning processes aligned with company objectives.

Franchise Relations:

- Act as a liaison between the company and franchisees to ensure that franchisees receive the necessary support and resources.

- Implement and monitor compliance with franchise agreements and standards.

- Facilitate communication and maintain strong relationships with franchise owners.

Financial Management:

- Develop and implement annual business budgets and manage expenses to ensure profitability without compromising on quality or service standards.

- Analyze financial reports to ensure the store operates within budgetary constraints and achieves financial targets.

Operational Management:

- Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control and people management.

- Oversee day-to-day operations of the retail store, including inventory management, merchandising, customer service and store maintenance.

- Manage operations in close coordination with Area Managers, diligently monitoring store Key Performance Indicators.

- Oversee the visual merchandising of the retail space to enhance the customer experience.

Sales and Marketing:

- Create and execute sales and marketing strategies to drive traffic to the store, increase sales and enhance the brand's visibility and reputation.

- Monitor sales performance against targets and take proactive measures to address any deviations.

- Review sales data to identify trends, opportunities and areas for improvement.

Vendor Management:

- Effectively negotiate commercial terms with Licensors, finalize agreements and implement cost-saving measures to maximize profitability.

- Manage inventory levels effectively to minimize stock shortages and overages while implementing inventory control measures to reduce shrinkage and improve accuracy.

People Management:

- Supervise retail staff to ensure they have the necessary skills and knowledge to provide excellent customer service and achieve sales targets.

- Collaborate with other departments such as marketing, finance and operations to optimize overall business performance.

Customer Relationship Management:

- Analyze market trends, customer behaviour and competitor activities to identify opportunities for growth.

- Identify current and future requirements by establishing rapport with potential and actual customers or other people in a position to understand service requirements, creating a customer focused culture.

Compliance and Regulatory Management:

- Ensure the stores comply with all relevant laws and regulations, including those related to safety and employment.