Senior Technical Writer

Senior Technical Writer

Role

You are a person who loves learning about new technology and sharing what you know through your writing. The challenge of being a student one day and a teacher the next appeals to your inquisitive and educative nature. You understand the cloud networking audience and cant wait to get your hands on new applications to try them out for yourself. The identity you share with your audience drives you to make sure they have all the information they need to succeed and makes you a great customer advocate. 

Responsibilities

• Developing product user documentation for cloud networking IT and DevOps audiences.
• Writing concepts, procedures, and reference materials required to support a positive documentation experience for the customer.
• Writing conceptual and instructional content including:
• Platform and feature overviews.
• Network planning and workflows.
• Solution implementation and best practice guides.
• Procedures for deploying, configuring, and managing the Aviatrix platform features and ecosystem.
• Interviewing subject experts from development and support teams to define the customer requirements for writing projects.
• Providing incremental development reviews for subject experts and wide audience reviews of mature drafts to ensure the content is accurate, complete, and satisfies customer needs.
• Using the Aviatrix platform to guide, test, and verify the content you create.
• Creating screen shots, flow charts, and network topology diagrams.
• Communicating the status of projects to team members.

Required Skills

• Writing clear and concise documentation prolifically.
• Assessing customer requirements for your documentation projects.
• Quickly learning about new technical features, concepts, and procedures.
• Attention to detail and the tenacity to track down answers to questions.
• Reducing complex technical processes to easily understood concepts that are appropriate for the defined audience.
• Prefer familiarity with CI/CD documentation processes.
• Prefer familiarity with creating content using IDE tools and GitHub repositories.
• Installing, configuring, and using enterprise networking software products and cloud services.
• Understanding of networking principles and cloud services.
• Using screen capture, simple graphics, and network diagraming applications.
• Using Jira or similar bug database tool to track issues and communicate the status of tasks.
• Using Microsoft Office tools and SharePoint for internal company communications.

Experience

• Over 5 years of writing technical documentation for enterprise network software users and developers.
• Installing, configuring, and managing the enterprise software products in your portfolio.

Education

• Bachelor’s degree in English, Journalism, Communications or Computer Science preferred. Applicants with other degrees and over 5 years senior technical writing experience may be considered.
• Training and certifications for technical or writing achievements are a plus.

BENEFITS

US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy. 

Outside the US: We offer a comprehensive benefits package which, (subect to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend

Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.

About Aviatrix
Aviatrix is the cloud networking expert. We’re on a mission to make cloud networking simple so companies stay agile. Trusted by more than 500 of the world’s leading enterprises, our cloud networking platform creates the visibility, security, and control needed to adapt with ease and move ahead at speed. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry's leading multicloud networking and security certification, Aviatrix empowers the cloud networking community to stay at the forefront of digital transformation.