Professional Services Operations Analyst

Who We Are:

Aviatrix is the cloud networking expert. We re on a mission to simplify cloud networking so companies stay agile. Trusted by more than 500 of the world s leading enterprises, our cloud networking platform creates the visibility, security, and control needed to adapt with ease and move ahead at speed. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry s leading multicloud networking and security certification, Aviatrix empowers the cloud networking community to stay at the forefront of digital transformation.

About the role:

Aviatrix is looking for an experienced Professional Services Operations Analyst. At Aviatrix, we are a growing GTM organization. We have developed an innovative Post Sales organization to efficiently help our account achieve value and success with out products. This role will provide critical operational support to our Professional Services and Premium Support teams. In collaboration with the Professional Services Leadership team, you will design and manage systems and processes for the organization to help the team focus on serving our customers. with strong Rocketlane (RL) expertise to enhance and scale their operations. This role will integrate TAM and CS/PS workflows, optimize Rocketlanes Account Module, and drive system adoption across teams. The ideal candidate will improve implementation frameworks, manage customer interactions, and stay updated on RL features. Some essentials to apply: Strong problem-solving, impeccable communication, and someone ready to start immediately.

Position Responsibilities:

• Manage Rocketlane as our system for managing Professional Services and Premium Support engagements with customer, including system configuration and maintenance, and integrations to other systems
• Use Rocketlane the track the team s real-time activities, and provide guidance to leadership where there may be operational gaps or obstacles
• Report on the KPIs reflecting the team s activities to the Post Sales Leadership team on a weekly, monthly and quarterly cadence
• Perform a variety of ad hoc operational support tasks for the Professional Services Leadership team, including presentation creation, financial modelling, project manage etc.
• Collaborate with the Professional Services Leadership team to innovate improved ways to support our customers, and to find new efficiencies in our process and operations
  
  

Requirements

• Curiosity and desire to learn. Our entire company culture is focused on these traits, and as our Post Sales organization continues to evolve and innovate, this person will want to participate in those activities
• Strong cross functional collaboration. Have an innate desire to build relationships across the company to be able to deliver results that can impact multiple teams
• Desire to focus on the process on not only the results. We want to own all the details, and find ways to get a little bit better each day.
• Experience and success in an operational role supporting an enterprise technology GTM organization