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51 Aviation Jobs in Kolkata

Team Leader Operations

2-4 years

Kolkata

1 vacancy

Team Leader Operations

Concentrix Corporation

posted 17d ago

Job Description

Job Title:

Team Leader Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

  • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery
  • Identify performance related issues, develop an action plan for improvement and implement corrective actions.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
  • Stay current on internal work processes, policies and procedures. Attend required manager development training.
  • Promote CNX values- walk the talk and lead by example.
  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
  • Ensure that the operations is in compliance with active contracts
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.

Key skills & knowledge:

  • Associate degree in related field with two to four years of relevant experience preferred.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Work well under pressure and follow through on items to completion.
  • Excellent oral and written communication skills
  • Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
  • Ability to mentor, coach and provide direction to team members.
  • Willingness to work in a flexible schedule.
  • 2+ year in experience in Travel / Aviation field is preferred

Educational Qualification : Graduation

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents


Employment Type: Full Time, Permanent

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Concentrix Corporation Interview Questions & Tips

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What people at Concentrix Corporation are saying

3.8
 Rating based on 146 Team Lead Operations reviews

Likes

Only job security

  • Job security - Excellent
Dislikes

Except job security.. everything is worst and there is specific Team leader (Bhirgu Gautam) is worst leader no humanity zero team bond ...not able to understand employee sentiment Sitting - sp infocity udhyog vihar phase 1 Process whleez

  • Skill development - Poor
  • +4 more
Read 146 Team Lead Operations reviews

Team Lead Operations salary at Concentrix Corporation

reported by 645 employees with 3-11 years exp.
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₹2.4 L/yr - ₹8 L/yr
At par with the average Team Lead Operations Salary in India
View more details

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