Service Project Coordinator

Essential Duties and Responsibilities:

Review time and material project requests and deliver full scope of work to Regional Service
Manager for review
Collaborate with external and internal clients on clarifying scope of work
Deliver time and material quotes to team as necessary
Coordinate dispatch for projects (internal and sub contracted technicians)
Ensure to open and close cases in the service application
Maintain professional timely responses and flow for open projects as assigned
Input parts requests within the system as needed
Capture and file all correspondence and documentation (SWO) associated with projects within the
system
Confirm final pricing with client and raise any concerns or issues to Management
Deliver status reports as needed
Compile and report all final pertinent information (Hours spent, final costs, receipts)
Other duties assigned as needed

Skills and Abilities

Ability to balance multiple tasks with changing priorities
Ability to work and think independently and ensuring to meet deadlines
Strong organizational skills and excellent attention to detail

Must have clear and professional communication skills (written and oral) both internally and
externally
Effective communication and interaction with employees, clients, and colleagues and the ability
to work effectively with all levels of the organization
Demonstrated customer service focus and client communication skills
Ability to handle sensitive and confidential information
Proficient with Microsoft Office (Word, Excel, Outlook)

Education and/or Experience

Minimum of a high school diploma or equivalent
Minimum 2-3 years similar Project Coordinator experience preferred
Demonstrated knowledge of Video and AV technology