ServiceNow Senior Developer

Employment type: Full time, regular, hybrid work arrangements

Benefits: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support

The job

AVEVA is expanding the applications team focussed in ServiceNow platform.

As a ServiceNow developer, you will be responsible for development & maintenance of AVEVAs ServiceNow platform, which supports IT service management to automate business processes. Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, performs coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations.

Key responsibilities

• Develop and maintain ServiceNow application & integrations.
• Work closely with business analysts, developers & stakeholders to design and implement solutions that meet the needs of the organization.
• Write efficient & high-quality code which is scalable & maintainable.
• Develop and maintain technical documentation for ServiceNow applications and integrations.
• Create go-to-market proof-of-concept applications on the ServiceNow platform.
• Create unique service portal pages and widgets to aid the business organization.
• Ensure that ServiceNow applications are stable, scalable & secure.
• Troubleshoot & debug issues in ServiceNow applications and integrations.
• Stay up-to-date with the latest ServiceNow technologies and trends
• Oversee development of the ServiceNow solution in accordance with industry best practices to ensure system compliance.
• Participate in code reviews and collaborate with other developers to ensure code quality.

Qualifications:

• Minimum 5+ years of experience as a ServiceNow developer.
• Minimum 2+ years of experience in end-to-end ITSM/HR Project implementations.

Essential requirements & skills:

• Extensive knowledge of JavaScript.
• Knowledge of CMDB Implementation.
• Familiarity with UI, SQL, HTML and CSS.
• Knowledge of XML and structural programming concepts.
• Experience using the ServiceNow platform.
• Knowledge of ITIL processes.
• Advanced problem-solving ability.
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs.
• A fundamental understanding of ITSM, ITIL or CMDB.
• Should be a ServiceNow Certified Consultant i.e., CSA, CIS-ITSM.
• End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.
• ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge.
• Excellent communication & presentation skills.