Engineer - Customer Quality

YOUR RESPONSIBILITIES WILL INCLUDE

• Interact with the customer via email or telephone, possibly in the language of the customer to collect issues related to quality/service.

• Record this information appropriately in the systems

• Collect all the necessary information /evidence to Initiate the investigation process as necessary and coordinate with the technical team, QA, Technical experts to judge the validity of a complaint

• Document all evidence and make the decision of acceptance or rejection

• Responsible for the claim entry process from initial entry to ensuring credit generation, corrective action letter follow-up, and samples to the respective plant.

• Provide customer requested documentation of claim details.

• Serve as a neutral party between customer and organization in claim investigation.