Relationship Manager - Banking Sales (1-11 yrs)

Banking Sales & Relationship Manager

Roles & Responsibilities:

- Drive below the line activities in the assigned catchment to acquire new customers

- Ensure Sales process adherence & desired productivity of Sales Officers

- Manage, mentor and motivate the Sales Officers team

- Monitor & ensure sourcing of quality savings accounts - in terms of product mix and value driven customer -segments

- Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled

- Manage and improve the customer experience to establish a strong brand for the bank

- Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers

- Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products

- Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer

Managerial & Leadership Responsibilities:

- Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements

- Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity

- Create environment for team to focus on customer centricity and fulfilling customer's needs holistically

- Attract & retain best-in class talent to meet Bank's rapid growth targets