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Engineer - IT Ops - Site Services
1-2 years
Coimbatore
Engineer - IT Ops - Site Services
Avantor
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Opportunity:
Avantor is looking for an associate under moderate supervision, field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support. Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure. Identify and suggest possible improvements on procedures.
What we're looking forEducation: High school diploma required; Associates or Technical school degree preferred.
Experience: 1-2 years of experience providing IS Support.
PreferredQualifications:
- Ability to multi-task, troubleshoot, and adapt to changing environment.
- Outstanding customer service skills.
- Ability to travel up to 15% of time.
- Ability to work independently and prioritize multiple work streams.
- Ability to prioritize multiple high priority support requests.
- Working knowledge of Lotus Notes and LanDesk technologies.
How you will thrive and create an impact
- Provides support of all PC, network, and Server hardware and software applications included, but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices.
- Receives direction for more complex issues from Lead Administrators or management.
- Provides troubleshooting. Assists with product evaluation, selection, deployment, and use.
- May participate in the testing and evaluation of new desktop packages and implements prototypes.
- Provides setup, deployment, and support of mobile devices.
- Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
- Provide remote support for facilities and associates.
- Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).
- Engages with external vendors for support and services.
- Conducts end user training and learning sessions with associates.
- Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
- Maintains listing of spare inventory and electronic waste.
- Performs other duties as assigned.
Employment Type: Full Time, Permanent
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What people at Avantor are saying
What Avantor employees are saying about work life
based on 236 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Avantor Benefits
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