Sr. Associate - AR Support Services

Avantor is looking for a dynamic, forward-thinking, and experienced Associate to support the Accounts Receivable Billing team for Invoice Submission & Queries.

This role will be a full-time position based out of our Coimbatore office

The key role is to support the business division by submitting invoices in various customer portals and needs to handle customer queries by working with both internal & external customers on various Billing methods setups & specialized Billing.

To be a team player, going the extra mile to resolve customer queries.

What we're looking for

• Education: Bachelor's degree in finance, Business Administration, Operations, or a related field
• Experience: 3-5 years' experience in Accounts Receivable Billing
• Should be Flexible to work in night shifts and working from the office.

How you will thrive and create an impact

• Monitor & review/ update on invoices that fall out as exceptions on the host system on Web Billing and Daily Electronic Transmission of Invoices and know how to handle invoice rejections.
• Ensure the team provides accurate documentation to inter-teams explaining the nature of fallout with documentation and recommendations on how to fix it and follow the course of the escalation matrix.
• Adherence to reporting schedules and maintaining all necessary process documentation as per the process protocol.
• Review billing reports and identify monthly variances to ensure accurate invoicing. Drive Kaizen initiatives based on results.
• Manages the team effectively on how to Reconcile customers' accounts, resolve customer billing inquiries, and respond to emails in a timely manner.
• Proactively determine solutions for handling unique billing situations when arise.
• Generate MIS report as per the requirement from the management.
• Assist Ad-hoc projects as needed and month-end close related to billing.
• Provide support and maintenance to existing management information systems (MIS) and help perform data analysis for generating reports on a periodic basis.
• Generate and distribute management reports in an accurate and timely manner.
• Participate in cross-functional meetings to resolve recurring process issues.
• Communicate regularly with our customers & internal teams regarding changes to procedures, tools, and other items that may impact the activities in scope of the Billing Team.