Systems Reliability Engineer - Remedy Apps (3-7 yrs)

Job Description :

- Plan, manage, and oversee all aspects of a Production Environment

- Define strategies for Application Performance Monitoring, Optimization in Prod environment

- Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.

- Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.

- Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.

- Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.

- Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.

- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.

- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.

- Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.

- Work with a global team spread across tech hubs in multiple geographies and time zones.

- Ability to share knowledge and explain processes and procedures to others.

- Able to perform on-call duties on a rotational basis.

Skills :

- Linux

- Shell Scripting - Good to have

- ITIL / ITSM

- SQL - Good to have

- Application Troubleshooting - Basic

- Mainframe

- Remedy suite of apps (Remedy/BAO/Client Gateway/BA

- Any Monitoring tool (Preferred Splunk/Dynatrace)

- Jenkins - CI/CD - Basic / Good to have

- Groovy Scripting/Yaml - Good to have

- Git basic/bit bucket - Good to have

- Ansible/Chef - Basic

- Even Framework architecture