Tax Analyst | 2+ yrs | Avalara Technologies | Night Shifts

Greetings,

We have an excellent opportunity for a US Tax Analyst - 2+ yrs @ Avalara Technologies, Pune.

Note: This role requires you to work 5 days from office in night shifts. Kindly apply only if you are comfortable with this mode of work.

What You'll Do:

The Tax Analyst is responsible for triaging customer issues and requests derived from product and licensing submissions.

You will resolve customer issues within our stated SLA and triage e-mails to the correct department.

This position will assist in the preparation and filing of new and renewal applications in addition to document inventory through the eCompli system.

You will have contact with multiple clients, agencies and staff and must represent Avalara in a professional manner by communicating clearly and processing the assigned work timely.

What Your Responsibilities Will Be:

Communication: As a Tax Analyst, you are the first point of contact for client interactions. In this role, you should expect to dedicate a portion of your day to fielding communication, both internal and external, regarding clients compliance services. To succeed, you must be comfortable taking ownership of clients overall satisfaction and you must be empathetic to client needs. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential. This includes potential escalations where clear, timely communication is imperative.

Tasks: Your core responsibility will be to support Tax Analysts by responding to customer e-mails and resolving customer issues within stated SLAs.

You will assist in filing client requests according to internal deadlines; complete follow up with regulatory/government agencies on application status; manage and track all projects within our proprietary software; and utilize time tracking software to record work activity.

As a Tax Analyst, you will understand client businesses through listening and collaboration. Each client varies in business needs, geographic reach and growth strategy, so being familiar with client nuances is essential.

What You'll Need to be Successful:

Qualifications

Technical Skills

• 2+ years of experience in a customer service role in tax preparation and filing
• Track record for meeting deadlines
• Ability to work across multiple systems and navigate quickly from one system to another
• Effective working both independently and within a team
• Skilled at problem-solving; able to discern alternatives, make objective recommendations, and collaborate with others to accomplish goals
• Ability to communicate effectively both verbally and in written form
• Ability to manage multiple priorities and allocate resources in line with priorities with a focus on both timeliness and accuracy of services
• Mid-to-high level experience in MS Office, specifically Excel, Word and Outlook.
• Ability to manage a wide variety of confidential information in a professional manner and could manage fluctuating priorities and workload

Education bachelors degree in accounting, Finance, or Economics or other four-year degree with equivalent experience / MBA in Finance (preferably)

Preferred Qualifications

• Understands government compliance for licensing and tax compliance as well as hold keen insights into the alcohol beverage industry
• 1+ year experience using Salesforce
• Automated tax solution experience

Soft Skills:

Must-Have:

• Understands government compliance for licensing and tax compliance as well as hold keen insights into the alcohol beverage industry
• Automated tax solution experience
• Very good written / oral language skills in English
• Ability to interact professionally with employees and customers.
• Experience in working with onsite teams.
• Work collaboratively with willingness to listen and work in fast paced challenging environment.
• Adaptability, initiative, and problem-solving capabilities.

Good-to-Have (Added advantage):

• Experience with Product based company.
• Experience with SaaS based solutions.